| Data residency | On-premise or in the region and provider you name. No external calls from production without written approval. | Network diagram and data-flow register |
| Access control | Role-based access, MFA for administrators, least-privilege infrastructure. | Access matrix and admin list |
| Audit trail | Every change attributed and timestamped. Enforcement decisions carry frame, model version and confidence. | Immutable log export on request |
| Security testing | Independent penetration test before go-live. Findings fixed within the contract. | Test report and remediation record |
| Backup and recovery | Recovery objectives agreed in writing and rehearsed before launch. | Disaster-recovery runbook and drill record |
| Ownership and escrow | Source code in a repository you own from day one. Infrastructure as code. | Signed handover checklist |
| Accessibility and Arabic | WCAG 2.1 AA target, right-to-left layout designed first, Hijri and Gregorian dates. | Accessibility audit and bilingual screens |
| Support | Response and resolution times by severity, named engineer, monthly report. | Support agreement and SLA report |