Digital transformation of the Land and Tax Department
Paper land and tax records moved into a single secure system with citizen-facing services.
- Client
- Land and Tax Department, Palestine
- Sector
- Public administration / land registry
- Country
- Palestine
- Period
- 2026
- Status
- Delivered and handed over
How the system fits together
End-to-end digitisation of land and property-tax operations: records, workflows, assessments, payments and reporting, delivered with training and a full handover so the department runs it independently.
The problem
Decades of records lived on paper and in disconnected spreadsheets. Assessments took weeks, citizens queued for simple enquiries, and there was no reliable audit trail.
What we built
We mapped every process with department staff before writing code, migrated and reconciled the archive, and built a case-management system with a citizen portal on top. Every change is attributed and reversible.
Handover
Source code, documentation and infrastructure were transferred to the department, with staff trained to operate and extend the system without us.
Details shared under NDA on request.
- Single source
- of truth for land and tax records
- Full handover
- operated by department staff
- Arabic-first
- interfaces for staff and citizens
Scope
- Process mapping and data migration from paper archives
- Case-management workflows with role-based access
- Citizen portal for enquiries and payments
- Reporting, audit log and staff training